At Isle of T, we strive to always deliver top quality products and a great consumer experience. If you have any problem regarding your order, please make sure to read and understand the information below and contact firstname.lastname@example.org.
Please be advised, due to the nature of our custom product, we can't do refunds. Because of this, once your design is confirmed there will be no returns or refunds accepted. So please, review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is place, and if there are any discrepancies in your order at that point, please contact us to make a change.
We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Any claims must be submitted within 4 weeks after the product has been received. For packages lost in transit, all must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Returned by Customer - We do not refund orders for buyer's remorse. Errors in sizes are non refundable / exchangeable.